Return and Exchange Policy

How To Return An Item

We want you to be happy with your purchase. As per our store policy we offer exchange or store credit only.


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 90 days of your purchase. 

1. Please email 925strlng@gmail.com to request a return


2. Mail your returned item to:

925 Sterling - Metal Art

Attention: Returns Dept.

576 Central Avenue 

Cedarhurst, NY 11516

3. Include in your package a signed letter stating the reason for your return and the original receipt. 


Return Exceptions

All custom and engraved orders cannot be returned.
Merchandise that has been used, or altered will not be accepted for return or exchange. 

Exchange

If your item is in like new condition, you may exchange your item for a different item of your choice. You will not be subject to a restocking fee, but you still will have to pay return shipping.